CLOUD SUPPORT
Call us day or night: (253) 857-9410

Submit a ticket

Submit a support help ticket online now.

Support Ticket

Schedule an Orientation

New user orientation is one of the missions of member success.

Schedule Orientation

Email Support

To get help or request software updates.

Email Support

Support Videos

Walkthroughs and Guides created by our support team.

Windows Getting Started Guide

A walk through on how to install vWorkspace on Windows with Maricel from CloudAssist.

Mac Getting Started Guide

A walk through on how to install vWorkspace on Mac OS with Maricel from CloudAssist.

How to Configure AppPortal for Windows

CloudAssist walks you through configuring your AppPortal.

How to Copy Files

CloudAssist walks you through how to copy files from your local desktop to your virtual desktop.

KNOWLEDGE BASE

Check out our extensive knowledge base for resources, tutorials and troubleshooting.

WINDOWS GETTING STARTED GUIDE

A guided walk through for getting started accessing your customized cloud from any machine running Windows.

MOBILE GETTING STARTED GUIDE

Accelerate your mobility with this iOS and Android getting started guide to experience the freedom of cloud computing.

HOW TO ADD DROPBOX

If you have a Dropbox account, you most likely have a shortcut on your local computer’s desktop to access Dropbox. This article assumes that shortcut is in place and guides you through the process of adding it to you Insynq Cloud Desktop.

MAC GETTING STARTED GUIDE

Get started accessing your software and data from your Mac by following this simple walk through.

SETTING UP EXCHANGE ON YOUR SMARTPHONE

A quick & easy guide to syncing your emails and calendars to your Apple or Android device.

LOCATING FILES IN YOUR CUSTOMIZED CLOUD

How to find your files on your cloud desktop

SCHEDULE SUPPORT TIME

Schedule an appointment with our expert support team for an orientation, walk through, or troubleshooting session.

REMOTE CONNECT

Connect with our expert support team via Remote Control.

DOWNLOADS

Applications, installers, and various support resources for download.

CREDIT CARD AUTHORIZATION FORM FOR U.S. CUSTOMERS
Download
CREDIT CARD AUTHORIZATION FORM FOR CANADIAN CUSTOMERS
Download
ACH AUTHORIZATION FORM FOR U.S. CUSTOMERS
Download
PING TEST FOR SERVER 2003 OR 2008 USERS
Download
PING TEST FOR SERVER 2012 USERS
Download
PING TEST FOR MAC USERS
Download
PING TEST FOR CANADIAN USERS
Download
ALTERNATE PING TEST
Download

Current System Status

All systems are operating normally.